Customer Success Manager

Customer Success Manager

IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is responsible for increasing client adoption of IAS technology, maintaining strong client relationships and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to grow long-term client revenues in support of the overall success of the company.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Responsibilities :

• Understand the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs / objectives.
• Assist with critical customer requests / escalations as needed while identifying at-risk scenarios and work with internal / external stakeholders to build & enact solutions.
• Identify and drive upsell opportunities alongside the Sales team within current accounts.
• Conduct regular business reviews with key clients to highlight IAS value.
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with Sales & Customer Success teams to successfully onboard new customers.
• Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
• Collaborate with team members by sharing industry knowledge / developments and account-specific knowledge.

Experience :

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality.

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.