Account Associate

Account Associate

We are looking for a detail-oriented Account Associate to join our team in Glen Allen, Virginia. In this role, you will leverage your analytical and organizational skills to ensure the delivery of high-quality data solutions in the retail industry. This is a contract-to-permanent position, offering an excellent opportunity to contribute to dynamic client projects while fostering collaboration across teams.

Responsibilities :

Assess and enhance data quality to ensure accurate and reliable deliveries for clients.

Safeguard the integrity of client data required to meet project deliverables.

Perform thorough quality checks and statistical analyses of data prior to submission.

Design data collection schedules tailored to client requirements, including selecting optimal collection sites and methodologies.

Approve invoices and verify billing accuracy for completed assignments.

Collaborate with the Field Operations team to implement processes for onboarding new client projects.

Identify and recommend improvements to existing workflows and operational processes.

Handle client-initiated ad hoc data inquiries and assignments with precision.

Promote teamwork between Field Operations and Sales teams to enhance the value of solutions provided to clients.

Complete other responsibilities as needed to support client success.

Requirements :

Minimum of 2 years of experience in a related role.

Strong customer service skills with a focus on client satisfaction.

Proficiency in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.

Ability to manage timelines effectively and ensure project deadlines are met.

Skilled in data entry and maintaining organized files.

Familiarity with scanning and shipping functions.

Excellent organizational and communication skills.

Capacity to identify and implement process improvements.