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IT Support Technician III

IT Support Technician III

VirtualVocationsErie, Pennsylvania, United States
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A company is looking for an IT Support Technician III.

Key Responsibilities

Act as a technical leader in client-facing calls and coordinate efforts between department leaders

Ensure escalated tickets have a resolution plan and implement proactive solutions for complex service tickets

Manage project tasks, create project templates, and provide training to service team members and new employees

Required Qualifications

Minimum of 5+ years of experience in IT, focusing on help desk and customer support

Knowledge of common business technologies and cloud infrastructure components

Experience with internal systems and client-facing technology solutions

Ability to work remotely and maintain a dedicated home office environment with stable internet

Familiarity with various IT tools and platforms, including Meraki, AWS, and Microsoft 365

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It Support Technician • Erie, Pennsylvania, United States

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