Customer Support Technical Representative

You'll be the first point of contact for a variety of operational and technical support requests, including desktop issues, application troubleshooting, and user access needs. This role requires strong communication skills, a customer-first mindset, and the ability to multitask across multiple support channels.

• Key Responsibilities
• Provide courteous and professional customer service via phone, email, and ticketing systems
• Resolve issues such as password resets, login problems, and transaction failures
• Utilize knowledge base articles and SOPs to troubleshoot or escalate issues
• Guide customers through equipment requests, relocations, software installations, and access changes
• Document all actions and resolutions in the ITSM ticketing system
• Collaborate with team members on support projects and escalations
• Maintain punctuality and professionalism in both remote and in-office settings
• Complete administrative tasks such as timesheets and compliance training
• Participate in weekend shifts as scheduled
• Required Skills :
• Minimum 1 year of customer service experience (call center preferred; 20-30 calls / day)
• Strong verbal and written communication skills in English
• Comfortable navigating computer systems and multitasking across calls, tickets, and chat
• Preferred Qualifications
• Bachelor's degree in Computer Science, IT, or related field
• Experience with Salesforce or ServiceNow (ticketing and resolution platforms)
• Why Join Us?
• This is a purpose-driven role where you'll help customers access opportunities and improve their experience through reliable support. You'll be part of a team that values integrity, innovation, and social responsibility.
• Pay and Benefits

The pay range for this position is $20.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Alpharetta,GA.

• Application Deadline

This position is anticipated to close on Oct 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.