Customer Advocate

A company is looking for a Customer Advocate to provide exceptional client support and address inquiries.

Key Responsibilities

Interact with customers to provide accurate information with empathy and professionalism

Document and track customer issues, ensuring timely escalation and resolution

Collaborate with internal and external teams to complete projects and identify process improvement opportunities

Required Qualifications

6 months to 1 year of customer service experience, preferably with chat support

Bachelor's or College Degree in any field

Basic knowledge of cloud-based applications and MS Office

Exposure to social media is a plus

Analytical and critical thinking skills with a focus on client satisfaction