Outbound Sales Professional

Job Description

Job Description

Who We Are :

At Triangle Home Services, we live by our motto that we are professionals serving professionals. We offer an environment where our team members exercise respect, integrity, service and excellence. We keep our promises, improve quality of life, and fulfill the need for peace of mind at every interaction. We are a local, family owned company whose purpose is to enhance the lives of everyone who interacts with our company.

Position Summary :

The Outbound Sales Professional is a professional sales position within our Call Center. This professional is responsible for learning a customer’s household needs and making recommendations while improving revenue for Triangle. Outbound Sales Professionals sell, transfer, provide information, and offer assistance on all aspects of Triangle Home Services to potential and current customers by telephone.

Essential Job Functions :

• Sell services to achieve monthly revenue and sales quotas. Attempt to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls.
• Make outbound calls to increase leads and revenue.
• Improve the customer experience by speaking with customers to provide information about services, enter orders, transfer services. Serve as authority and educator to customers on all Triangle Home Services and packages.
• Navigate and use various databases and applications to accurately and quickly bring together, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintain call and data entry accuracy levels that meet department expectations.
• Follow Triangle's policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.

Job Requirements :

Education :

Experience :

Pay Structure :

We are an equal opportunity employer and value diversity at our company.