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Ryan White Patient Support Specialist

Ryan White Patient Support Specialist

CareSouthBaton Rouge, LA, US
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Job Description

Job Description

  • SUMMARY :

Provide peer support to individuals living with HIV / AIDS and their families to promote increased client involvement in their medical care.

  • PRIMARY RESPONSIBILITIES :
  • Meet with newly diagnosed and out of care clients to provide peer support.
  • Provide follow up to new clients once they have been assigned a case manager.
  • Assist clients in navigating the HIV system of care.
  • Conduct ongoing contact with clients, including phone and face-to-face visits with clients.
  • Maintain and submit required documentation.
  • Maintain confidentiality and ethical practices at all times.
  • Promote and foster a welcoming and patient centered environment.
  • Seek out and provide recommendations on how to improve the program.
  • Work collaboratively with staff to plan and implement client-centered supports.
  • Participate in all appropriate meetings, including community meetings on client's behalf.
  • Promote medical and treatment adherence and increased involvement with self-care by accompanying clients on medical appointments.
  • Encourage community involvement.
  • Participate in community outreach activities.
  • Follow all guidelines & procedures related to time and attendance management (clocking in & out, reviewing time card, requesting edit sheets, etc).
  • Report any significant concerns to supervisor.
  • Maintain training requirements and provide to HR for record retention.
  • Knowledge and understanding of Employee Handbook.
  • Provide an effective communication link between billing staff and providers.
  • Works professionally as a team member in conjunction with other department employees and center.
  • Perform other duties as assigned by supervisor.
  • REQUIREMENTS :
  • High School diploma or equivalent preferred.
  • Must be a previous or current client of Ryan White or eligible for Ryan White services and be willing to share HIV status and life experiences with clients.
  • Good writing, verbal and time management skills a plus.
  • Must be proficient in the use of computers and computer systems.
  • SUPERVISES :

    • None.

  • Physical Requirements :
  • Visual acuity - always
  • Hand eye coordination - always
  • Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
  • May climb stairs in various office settings.
  • Lifting, Pushing, Pulling - sometimes up to 50lbs.
  • Stooping, Bending, Sitting - sometimes
  • Walking- frequent; short distances
  • WORK ENVIRONMENT :
  • Indoor, environmentally controlled; some outdoor weather element exposure
  • Exposure to disease or infections
  • No vibrations
  • Exposure to artificial and / or natural light
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    Patient Support Specialist • Baton Rouge, LA, US