IT Support Front Office Trading - Fixed Incomes and Cash Applications

Job Description

Job Description

Company Description

With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We’re proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful :  Positive Innovation—leveraging technology to benefit people and society.

Job Description

Location :  NYC (Hybrid – at least 4 days onsite / week)

Visa Sponsorship :   We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

We are seeking a talented  IT Support Analyst  to join our team and work on  IT   Fixed Income  projects. The ideal candidate will have expertise in  supporting traders and sales teams  and be knowledgeable in  SQL, and Unix.

Role and responsibilities

• Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and / or globally - Multi-tasking environment.
• Crisis Management with communication to end-users and senior management
• Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
• Communicate with users regarding application outages and upcoming events like releases and projects.
• Respond to end users within the timeframe dictated by the severity of the problem, document, and track (case histories, issues, and action steps).
• Partner with development teams on release management and the Global support teams to ensure quality support to our end users (New York / Montreal / London / Paris)

As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals dedicated to excellence. You will have the chance to contribute to developing  our Finance engineering team  and grow your career in a stimulating environment.

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Qualifications

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including :

All your information will be kept confidential according to EEO guidelines.