Retail Customer Experience Associate, West Covina - Full Time

Senior Customer Experience Colleague

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include :

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal / financial advice

What You Will Do

Skills You Will Need

Product knowledge : Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices

Communication : Comfortable communicating with customers virtually, via phone, and in person

Sales : Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events

Technology : Utilize point of sale technology and applications to help in selling and fulfilling customer orders

Continuous Learning : Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources

Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Collaboration : Partnership with the total team to drive sales and deliver the customer experience

Who You Are

Essential Physical Requirements You Will Perform

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.