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TECHNICAL SUPPORT SPECIALIST I
TECHNICAL SUPPORT SPECIALIST IWest Virginia University Foundation • Morgantown, WV, US
TECHNICAL SUPPORT SPECIALIST I

TECHNICAL SUPPORT SPECIALIST I

West Virginia University Foundation • Morgantown, WV, US
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The Technical Support Specialist I is an entry level position whose primary functions are to assist the Technical Support Services (TSS) Team with end user service and support (Help Desk), data integrity and application implementation, testing and support. A general understanding of computer hardware / software and smart device applications, troubleshooting and problem solving, customer support and data integrity and analytics is required. This position will require a hybrid office presence with some flexibility for remote work as needed.

Duties And Responsibilities

  • Executes technical service request for application and web tools.
  • Participates in supporting all WVU Foundation solutions, applications, websites, etc.
  • Interacts with 3rd party vendors' help desk and support infrastructure.
  • Participate in testing, training, documentation and implementation of new solutions.
  • Participate in the creation and maintenance of user accounts for access to WVUF systems.
  • Responds to application system problems and makes necessary corrections / modifications or engages appropriate staff for a resolution.
  • Collaborate with other technicians in the collection, maintenance, integrity, and interpretation of data.
  • Improves personal and professional technical knowledge and expertise.
  • Work closely with the Technology & Advancement Solutions (T&AS) department to ensure that T&AS' and the Foundation's goals are achieved.

Performance Factors

  • Highly analytical.
  • Ability to perform technical requirements efficiently and effectively.
  • Adaptability to the ever-changing technical landscape.
  • Excellent proactive verbal and written communication skills.
  • Ability to consistently produce quality work under tight project deadlines.
  • Ability to work with significant attention to detail and thoroughness.
  • Work within an environment of consistent improvement.
  • Project professionalism, enthusiasm, and a "can do" attitude.
  • Meet or exceed established performance goals.

    • Qualifications

    Education, Experience and Competencies : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The technical skills listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals to perform the essential functions.

    Education And / or Experience

    Bachelor's degree in Management Information Systems or related field; one or more years of experience.

    Language Skills

  • Read and comprehend instructions, correspondence, and memos.
  • Write correspondence.
  • Effectively present information in one-on-one or small group situations to customers, clients, and colleagues.
  • Listen to customers, clients, and colleagues to offer solutions or collaborate within the TSS Team to provide solutions.

    • Technical Skills

  • Use and provide end user support for solutions.
  • Be the primary technical facilitator for applications and web tools.
  • Troubleshoot applications and working with software vendors for resolution.
  • Translate technical concepts to end users.
  • Comprehend the core constituent data system.
  • Support account management.

    • Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • High rise office building
  • Cubicles and desks
  • Multiple monitors

    • Certificates, Licenses And Registrations

    N / A

    Physical Requirements

    While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his / her hands and fingers, to handle or feel. The employee is required to stand, walk, reach with arms and hands, and possibly at times, climb or balance, stoop or kneel. Vision abilities required to perform this job include close vision. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these essential functions.

    Supervisory Responsibilities

    N / A

    Other Duties

    Work Environment : The position is expected to be in-person primarily, but over time, hybrid may be acceptable in alignment with the WVUF work / telecommuting policy. Travel is required at times for this position.

    Equal Employment Opportunity

    West Virginia University Foundation is an equal employment opportunity employer.

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    Technical Support Specialist • Morgantown, WV, US