Customer Experience Lead (Keyholder) - Greenwich

Overview

Customer Experience Lead (Keyholder) - Greenwich at The RealReal. The Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. You are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You thrive in a fast-paced, metrics-driven, team environment and help motivate the team, play an active role on the sales floor, and coach associates as part of the store management team.

What You Get To Do Every Day

• Educate customers on The RealReal's mission of sustainable fashion and business structure
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge
• Clearly communicate our consignment process and set proper expectations with the consignor during drop off
• Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
• Ensure product is handled to the highest quality standards
• Provide a high level of service while navigating multiple customer journeys simultaneously
• Build brand loyalty by delivering a best in class customer experience
• Outreach daily to existing customers to drive traffic to retail store
• Support consignor relations issues
• Assist with opening and closing procedures
• Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards

Keyholder Responsibilities

What You Bring To The Role

Minimum Requirements

Preferred Requirements

Compensation, Benefits, + Perks

The expected hourly rate for this role is $28-$28. To determine starting pay we carefully consider a variety of factors, including location and candidate qualifications. Salary is one component of TRR's total rewards package, which may include a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. We authenticate items with in-house gemologists, horologists, and brand authenticators to provide a safe platform for buying and selling luxury goods. We emphasize sustainability and circular economy practices, offering services such as free virtual appointments, in-home pickup, drop-off, and direct shipping. The RealReal is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The physical demands described are representative of those that must be met to perform the essential functions of this job.

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