Supportive and Rapid Rehousing - Case Worker

Company Overview :

Since 1990, New Reach Inc has been a dedicated leader in providing shelter, housing, stabilization, and support for children, families, and individuals experiencing homelessness or at risk for homelessness in the Greater New Haven and Fairfield County areas. We believe in empowering those affected by homelessness and poverty to achieve lasting independence.

Primary Purpose :

The agency partners with the Coordinated Access Network (CAN) to provide housing support to individuals and families experiencing homelessness in Greater New Haven. Caseworkers deliver Rapid Rehousing services with short-term rental assistance and case management, as well as Supportive Housing services with long-term rental assistance and case management. The goal is to help clients secure stable housing, strengthen life skills, and connect to community resources.

Essential Functions :

• Provide ongoing support, counseling, case management, and advocacy to clients and their families, with services primarily delivered in the client's home or a community-based setting.
• Manage an assigned caseload, ensuring person-centered, strengths-based service delivery.
• Conduct program intakes, including initiating contact with referred households, explanation of services, and comprehensive assessments to address housing, health, and overall well being.
• Collaborate with referral sources (e.g., 211, Coordinated Access Network, community providers) to engage new clients.
• Develop and implement individualized service plans addressing housing, benefits, employment, education, health, substance use, HIV care, and community supports.
• Provide direct support, coaching, crisis intervention, life skills training, and linkage to resources to promote long-term stability.
• Assist clients with securing and maintaining housing, including housing search, landlord recruitment, lease-up assistance, tenancy education, and financial preparedness
• Complete administrative tasks such as housing inspections, income calculations, rental assistance submissions, and recertifications.
• Build and maintain relationships with landlords, property managers, housing authorities, legal entities, and community providers to support housing retention and mediate concerns.
• Maintain timely, accurate, and confidential records in databases (HMIS, Google Sheets, Smartsheet) and hard files, in compliance with confidentiality standards, including HIV / AIDS privacy requirements.
• Track and report on client progress, outcomes, and program performance.
• Participate in program development, quality assurance, supervision, and local, regional, and statewide meetings.
• Represent the agency and advocate for clients within homeless services, mental health, substance use, and HIV / AIDS networks.
• Comply with mandated reporting requirements, including suspected child abuse or neglect.
• Provide occasional 24-hour on-call coverage as assigned.
• Attend training and community meetings to support professional growth and program objectives.

Qualifications :

Expectations :

Physical Demands :

EEO / VET Employer

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