Community Manager - Retreat

The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times.

Duties / Responsibilities :

Coordinates and oversees all member requests, ensuring quality service is provided.

Greets and welcomes guests, conducts tours, and books reservations as needed.

Works to resolve issues or problems that guests may experience.

Handles special requests and accommodations.

Inspects facilities to ensure compliance with applicable standards and regulations.

Ensures maintenance issues are addressed in a timely manner.

Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.

Coordinates services with outside suppliers, vendors and event planners.

Assists in member billing and accounts

Assists in maintaining CRM membership profiles in accordance with standards utilizing the system functionality to stay organized, generate reports, etc.

Assists in ideation, planning and execution of member events and programming based on member interests and feedback

Performs other related duties as assigned.

Recruits, interviews, hires, and trains new staff for the concierge team.

Oversees the daily operations and staffing of the concierge team.

Handles discipline and termination of employees in accordance with club policy.

Required Skills / Abilities :

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Extensive knowledge of hospitality industry.

Proficient with Microsoft Office Suite or related software.

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

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