Medical Assistant Training Coach - Joplin, MO

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Training Coach - MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach - MA uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach - MA will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

Job Requirements

Education

• Graduate of a Medical Assistant Program preferred
• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
• High school diploma or equivalent required

Work Experience

Licenses / Certifications

One of the following certifications is required at time of hire :

Or the following certifications are excepted at the time of hire :

Additional Knowledge, Skills and Abilities Required

Core Competencies :

(Prioritized) Functional Competencies : to be selected and prioritized by the hiring manager for each position.

1. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

2. INTERPERSONAL - Develops and maintains excellent working relationships within HR and other business departments.

3. ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. PROBLEM SOLVING - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

5. SELF-MANAGEMENT - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

6. TECHNICAL COMPETENCE - Uses or gains knowledge that is necessary to perform the major functions that are described above

7. WRITING - Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.

8. CUSTOMER SERVICE - Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.

9. TEAMWORK / COLLABORATION - Demonstrates skills and abilities in collaborative efforts with experience in team / project-oriented activities.

10. RELATIONSHIP MANAGEMENT - Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.

11.ORGANIZATION - Advanced organizational skills with the ability to handle multiple assignments

Additional Knowledge, Skills, and Abilities Preferred

None.

Essential Functions

The Training Coach - MA focuses on assessment and validation of team member's skills and competencies. Duties include :

#INDCO

All other duties as assigned.

Note : this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!