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Auto Repair Shop Assistant Manager / Service Writer

Auto Repair Shop Assistant Manager / Service Writer

Prestige AutomotiveNew York, NY, US
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Overview

We are seeking a motivated and responsible Assistant Manager / Service Writer to join our busy auto repair shop. This role is essential to both customer service and shop operations. You'll be the main point of contact for customers, work closely with mechanics, and play a key part in generating sales by presenting and explaining recommended services and repairs.

Responsibilities

  • Greet and assist customers in person and over the phone with professionalism and courtesy.
  • Write service tickets, accurately documenting customer concerns and vehicle needs.
  • Clearly explain repair recommendations to customers and sell services / repairs to meet their vehicle needs.
  • Communicate repair needs between customers and mechanics to ensure accuracy and transparency.
  • Direct mechanics on their next tasks to maintain smooth workflow and productivity.
  • Manage daily office operations, including scheduling, filing, and phone calls.
  • Assist in maintaining excellent customer service and a professional shop environment.

Qualifications

  • Strong communication and sales skills, with the ability to explain repair work confidently.
  • Solid organizational skills and attention to detail.
  • Ability to multitask and remain calm in a fast-paced environment.
  • Prior experience in auto repair, sales, or office management is preferred, but we are willing to train the right candidate who is responsible and eager to learn.
  • Basic computer and phone skills required.

    • Schedule

  • Monday–Friday : 7 : 30 a.m. – 5 : 00 p.m.
  • Saturday : 7 : 30 a.m. – 12 : 00 p.m. (noon). Summer Schedule : Every other Saturday off.

    • Compensation

    Based on experience and qualifications.

    Details

  • Experience : Required
  • Languages : English – Advanced
  • Employment : Full-time
  • Schedule : Mon-fri 7 : 30am -5pm. Sat. 7 : 30am - 12pm

    • About Prestige Automotive

    We are a family owned and operated auto repair shop in Manhattan. Serving the Harlem area since 1998.

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    Service Shop Manager • New York, NY, US

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