(USA) Asset Protection Operations Coach Trainee

Asset Protection Manager

This position involves detecting, deterring, investigating, and resolving violations of company policies and criminal activities. It includes investigating alleged fraud and other illegal activities, conducting investigations relating to company operations and policies, obtaining evidence, taking statements, writing case reports, and providing courtroom testimony as needed. It also involves participating in collaborative efforts with other investigative entities. Additionally, it includes monitoring safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices, and providing training to associates on accident prevention techniques. It also involves managing facility level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines. Furthermore, it includes managing claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims, providing direction for claims or receiving issues, and maintaining necessary documentation and reporting. It also involves modeling and demonstrating exceptional customer service standards to store associates by following and demonstrating the One Best Way service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience. It also includes driving the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. It also involves providing supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. It also includes leading and developing teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. It also involves controlling the unexplained loss of merchandise and improving profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and preinventory reviews, gathering data, auditing results, and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, and influencing the implementation and execution of control corrections and teaching managers and associates operational controls and processes in multiple stores. It also includes demonstrating up-to-date expertise and applying this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices, supporting and aligning efforts to meet customer and business needs, and building commitment for perspectives and rationales. It also involves providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities. It also includes modeling compliance with company policies and procedures and supporting company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans, using the Open Door Policy, and demonstrating and assisting others with how to apply these in executing business processes and practices. It also involves respecting the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, working collaboratively, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence, attracting and retaining the best talent, empowering and developing talent, and recognizing others' contributions and accomplishments. It also involves acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving, acting in a selfless manner, being consistently humble, self-aware, honest, fair, and transparent, and serving our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans. It also involves making decisions based on data insights and analysis, balancing short and long-term priorities, and considering our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. It also includes striving for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. It also involves driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.