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Technical Service Manager (Software / Hardware)

Technical Service Manager (Software / Hardware)

Expert Executive Recruiters (EER Global)Cincinnati, Ohio, United States
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Job Title : Service & QA Manager – USA

Location : Cincinnati, Ohio (Field-based, includes travel)

Start Date : Immediate | Full-Time

Our client, a global technology company in the industrial automation and smart solutions space, is seeking a Service & QA Manager to lead its U.S. service operations. This newly created role is central to the company’s North American growth and combines technical support, quality assurance, and customer-facing leadership. You’ll be the key point of contact for partners and technicians across the U.S., ensuring smooth service delivery, installation, and after-sales support. The role also involves hands-on quality control of production units, validating performance, identifying issues, and coordinating improvements with global engineering teams.

This is a travel-heavy role, requiring frequent U.S. field presence and international trips (including extended periods in Mexico for production support).

Key Responsibilities

  • Act as the primary liaison for customers, partners, and technicians in the U.S.
  • Lead installation, commissioning, and maintenance of hardware / software systems.
  • Manage preventive and corrective maintenance, troubleshooting issues effectively.
  • Oversee QA inspections, validate system performance, and document results.
  • Coordinate with global production teams to resolve issues and improve processes.
  • Support day-to-day service administration (documentation, reporting, scheduling).
  • Deliver remote support via phone, video, or remote-access tools.
  • Represent the company at industry events and trade shows.

Skills & Qualifications

  • Technical diploma (electronics, mechanics, mechatronics, or similar).
  • 3–5 years’ experience in service, support, QA, or technical coordination.
  • Strong computer skills (Word, Excel, Outlook) and knowledge of networking / cloud systems.
  • QA or production line testing background highly desirable.
  • Familiarity with pneumatics, sensors, RFID, or automation – a plus.
  • Valid driver’s license and willingness to travel extensively (U.S. & international).
  • Highly organized and detail-oriented.
  • Strong communicator with customer-facing skills.
  • Independent, adaptable, and proactive problem-solver.
  • Managerial mindset, capable of structuring service and QA operations.
  • What’s on Offer

  • Competitive salary : $80,000–$100,000 / year (depending on experience).
  • Paid travel expenses, per diem, and company-provided tools / IT support.
  • Ongoing training and mentorship from international teams.
  • Career growth into service leadership roles as U.S. operations expand.
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    Technical Service Manager • Cincinnati, Ohio, United States

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