Customer Operations Manager
VirtualVocationsJamaica, New York, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Own the day-to-day execution of sales and service teams while partnering with functional leads
Required Qualifications
2+ years of experience managing a team of inbound contact center agents in a high-volume environment
Demonstrated ability to manage through others, holding them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs, not just outcomes
Comfort working across onshore and offshore teams in a tech-forward environment
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Operation Manager • Jamaica, New York, United States
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