Owner Services Specialist

Owner Services Specialist

Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft owners with the finest experience in premium private jet travel.

As an Owner Services Specialist, you will be the dedicated point of contact for our elite clientele, ensuring a seamless, white-glove travel experience from the moment they join Flexjet's premier ownership program. This role requires a concierge-level approach, where anticipating needs, delivering bespoke solutions, and offering impeccable service are paramount. Your ability to cultivate long-term relationships with our owners will be critical in maintaining the prestige and exclusivity of the Flexjet experience.

Responsibilities :

• Deliver world-class, concierge-style service during every interaction with our clientele.
• Develop deep personal relationships with owners, learning their preferences and proactively curating personalized travel experiences.
• Professionally manage a high volume of high-touch phone and email interactions with a sense of urgency, discretion, and poise.
• Coordinate bespoke travel arrangements, ensuring that every aspect of the owner's journey is seamless and effortless.
• Interpret and communicate contract details with precision, ensuring owners fully understand their benefits and options.
• Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.
• Collaborate with internal teams, including flight operations and concierge services, to deliver a seamless, first-class journey for owners.
• Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.
• Stay informed on luxury travel trends, premier destinations, and personalized service offerings to provide recommendations that align with the luxury lifestyle of our owners.

Education & Experience :

Required Skills :

Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer / employee relationship.