Job Description
Job Description
Position : General Manager
Location : Ann Arbor, MI
Employment Type : Full-Time, Exempt
Reports To : Director, Retail Operations
About the Opportunity
We're seeking an exceptional General Manager to lead our bakery-cafe team and create memorable guest experiences in our community. As a General Manager, you'll be part of something special—leading connections with amazing guests, directly impacting our growing business, and serving your local community.
At Panera, how we do things is as important as what we do. We pride ourselves on being the most guest-responsive team in the world while showing Panera Warmth to our guests and one another. You'll lead a popular neighborhood bakery-cafe to success by owning key decisions, problem-solving, and building a culture of excellence.
What You'll Do
Leadership & Team Development
- Own all aspects of bakery-cafe team leadership including staffing, scheduling, people development, career progression, performance management, training, and succession planning
- Hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team
- Create subject matter experts within your bakery-cafe by developing managers on people processes and Panera's Guiding Values & Behaviors
- Manage team performance to ensure operational goals, quality standards, and extraordinary guest service expectations are consistently met
Operations & Guest Experience
Follow operational procedures designed to ensure successful execution of all company strategies and initiativesBuild engaging relationships that lead to long-term, loyal guestsMake sure every guest is delighted by the quality of our food, service, and staffMaintain the bakery-cafe's overall costs and inventory effectivelyEnsure a healthy and safe workplace that meets Panera's health, food safety, and company culture standardsCompliance & Standards
Ensure all team members follow company policies and procedures and comply with federal, state, and local regulationsMaintain adherence to Panera's dress code across all team membersFollow all company policies including Cash Handling policy and Code of ConductWhat You Bring
Required Qualifications
3+ years of restaurant General Manager experience preferredProven ability to drive positive results and strong business acumenDemonstrated ability to run and lead great shifts while directing, motivating, coaching, and developing others in a fast-paced environmentMinimum age : 18 years of ageServSafe certification (or ability to achieve) requiredThis position requires a criminal background checkSkills & Abilities
Exceptional leadership and team-building capabilitiesStrong communication skills in high-volume, loud environmentsStrategic thinking with hands-on executionFlexibility to work nights and weekends as neededProblem-solving mindset with ability to make key decisions independentlyPhysical Requirements
Ability to lift, carry, push, and pull objects up to 50 pounds as neededCapability to walk for up to 6 hours during shiftsMust be able to clearly communicate and quickly understand guest and team member directions in a loud environmentWorking Conditions
This role requires flexible hours including nights and weekends in a fast-paced environment with shifting prioritiesHigh-volume, dynamic bakery-cafe setting with constant guest interactionWhy Join Us
Lead a respected neighborhood bakery-cafe with a strong community presenceCompetitive compensation and comprehensive benefits packageOpportunity to develop and grow your management career with a nationally recognized brandCulture focused on warmth, hospitality, and making a positive impactSupport from a dedicated leadership team and robust operational systems