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Service Drive Lane Manager (Toyota Experience Preferred But Not Required)
Norm ReevesDallas, TX, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPrior experience in automotive service operations or a dealership service department required. Strong leadership, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced, high-volume environment. Proven track record of delivering exceptional customer service. Knowledge of dealership management systems (DMS) is a plus. Valid driver's license with a clean driving record.
Service Drive Lane Manager
We are seeking a motivated and customer-focused Service Drive Lane Manager to join our dealership team. This individual will be responsible for overseeing the daily operations of the service drive, ensuring a smooth, efficient, and customer-friendly experience.
Location : Dallas, TX (Onsite) | Type : Full Time | Salary Range : $12,000 - 15,000
Key Responsibilities :
- Oversee the service drive operations, ensuring efficiency and a professional customer experience.
- Greet customers promptly and ensure they are connected with the right advisor or service personnel.
- Monitor appointment scheduling, walk-ins, and vehicle check-in processes.
- Maintain high levels of CSI (Customer Satisfaction Index) scores.
- Work closely with the Service Manager to implement best practices and meet departmental goals.
- Assist in resolving customer concerns in a timely and professional manner.
- Train, coach, and develop service drive staff to ensure continuous improvement.
- Maintain a clean, organized, and welcoming service drive environment.
Qualifications :
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Service Lane Manager • Dallas, TX, US
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