Operations Manager

Job Description

Job Description

Responsibilities

• Lead and manage all US-based Operations, Shop, and Inventory personnel.
• Ensure timely delivery of inline inspections by aligning staffing, tools, and equipment availability.
• Promote a culture of safety, accountability, and continuous improvement.
• Act as primary operations liaison for US-based clients including client facing meetings.
• Collaborate with Sales, Project Managers, Shop Manager, and Data Analysis to meet project requirements.
• Ensure all inspections meet customer expectations for quality and timeliness.
• Apply ILI knowledge to assess pipeline feasibility and mitigate inspection risks.
• Make informed decisions on inspection readiness, tool runs, and operating parameters.
• Provide real-time recommendations based on pipeline conditions and field data.
• Facilitate the rollout of new or amended policies and procedures, advanced technology training
• Review and approve field project plans and safety parameters.
• Audit post-run documentation and authorize release to Data Analysis.
• Approve field-related expenses, time sheets, and bonus eligibility.
• Maintain minimum inventory levels and ensure tool readiness.
• Support workflow optimization and remove operational bottlenecks.
• Lead staffing decisions including hiring, performance evaluations, and terminations.
• Provide ongoing coaching, training, and professional development.
• Work closely with the Global Training Manager to align personnel growth and progression inline with industry compliance
• Conduct weekly team meetings to align on best practices, safety, and performance.
• Ensure all operations adhere to applicable regulatory and safety standards.
• Conduct field and shop audits; escalate critical issues to the Senior Director of Operations.
• Travel to field locations as needed, including international travel.
• Provide leadership coverage during absence of the Executive Director.
• Monitor and manage operational expenses to minimize waste while maintaining service quality and compliance with process, procedures and regulations
• Manage inventory levels to best support operations through accurate forecasting of projects
• Work closely with senior management to implement cost saving actions where directed or suggested
• Proactively plan utilization of personnel and equipment to enhance operating margins, including the reduction of reactive spending
• Perform additional responsibilities as assigned by the Executive Director (USA Pipeline Data Solutions) or Senior Director of Operations.

Minimum Requirments

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note to Applicants :

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants : The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable) : Massachusetts Applicants : I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable) : Maryland Applicants : I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer / Veterans / Disabled :