Salesforce Administrator - Workforce Health Solutions

Job Description

The Salesforce Administrator I will support the daily system administration and user management activities for our existing Salesforce platform. This position will be responsible for collaborating across the instance and within the organization, delivering best-practice administration and reporting solutions and supporting the overall governance of the system.

This position will work alongside other Salesforce Administrator(s) and Salesforce Developer(s) to develop solutions based on stakeholder requirements and deliver those solutions according to best practice.

The position will be hybrid (3 days per week in office) and based in Lenexa, KS.

Responsibilities

• Collaborate with the Salesforce Administrator(s), Business Stakeholders, and Subject Matter Experts to validate business requirements
• Oversee user and license management activities, user setup / deactivation, roles, profiles, permissions and groups
• Respond and resolve user support tickets
• Adhere to Salesforce best practices for configuration and reporting solutions, while maintaining documentation and tracking on service items and solutions developed
• Maintain awareness and proactively support release cycles and announcements
• Map and understand existing systems, evaluate functionality and customer / user experience
• Participate in end-to-end implementation planning including project management, testing and user acceptance, deployment and change management

Qualifications

Required Work Experience :

Experience with the following packages / products preferred :

Sales Cloud

Preferred Work Experience :

Physical and Mental Requirements :

Knowledge :

Skills :

Experience working with large data sets, including standardization, transformation, and normalization

Work Environment :

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status.