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Assistant Community Coordinator (On-site)

Assistant Community Coordinator (On-site)

Priddy SpacesOrlando, FL, US
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Job Description

Job Description

Salary : $16-$18 hourly - DOE

Job description : Assistant Community Coordinator (On-site)

We are seeking an Assistant Community Coordinator with great hospitality, sales, people engagement and leadership skills to join our Venture X team in Downtown Orlando FL. The Assistant Community Coordinator Provides excellent customer service to Venture X internal, external, and prospective members by accurately assessing all customer needs. Conducts the initial First Impression experience for any person entering the Venture X doors. Demonstrating and maintaining a professional image of the Venture X brand at all times and on all platforms. You will always demonstrate a professional image of the Venture X brand and on all platforms.

About Venture X :

Venture X strives to provide high quality, flexible workspace options to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development. Our vision is to provide upscale, flexible workspaces in every major city around the world.

Reports to : Community Sales Manager

Responsibilities include but are not limited to :

Sales Process - Prospecting, Tours, Follow Up, Execution and set up with proper documentation along the process.

  • Assisting in scheduling tours.
  • Assisting in sending out tour reminders.
  • Greet prospective members at time of tour.
  • Obtain walk in information, and enter into CRM with tour booking.

Customer Service

  • Provide 100% effective and friendly customer service with all current and potential members with a 4-6 hour acknowledgment and confirmation of the issue.
  • Provide a timely response to all reported issues by members with continued response until resolution with escalation to Community Sales Manager / Owner as needed.
  • Resolve member issues with professionalism, empathy, and patience.

    • Goals - Assist with meeting all occupancy, sales, marketing and financial goals.

  • Meet with Community Sales Manager and / or Owner to understand location occupancy, sales, marketing and financial goals.
  • Assist with reporting on weekly, monthly and quarterly achievements.

    • Networking

  • Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
  • Create a collaborative environment amongst our members through events and personal introductions.
  • Makes signs for events with required advertisements to ensure successful event.
  • Perform set-ups and breakdown of events, including ordering food and beverages.
  • Prepares newsletter to make sure members are aware of every upcoming event.
  • Assists with providing proposals and pricing on Events and / or meeting rooms.
  • Assist events to ensure there is a good balance of educational, member appreciation, cultural and lead generation / sales related events.

    • Operations

  • Process member move ins and move outs.
  • Perform front desk services which include answering phones, greet and check in members or guests.
  • Perform Mail / package collection, sorting and distribution timely.
  • Maintain package tracking log for receipt and delivery of members packages as well as providing notification of packages as needed with applicable charges as needed.
  • Provide first impression experience.
  • Maintain current member list which includes new members and removal of former members.
  • Set up and maintain all member files, mail folders and / or mailboxes.
  • Prepare, audit and maintain all 1583 forms with ID's for all Virtual Members.
  • Issue keys, access cards, mailbox keys and maintain reconciliation with management company.
  • Schedule office resets for any members moving out which include painting, cleaning and / or furniture resets.
  • Troubleshoot printing, internet and phone requests.
  • Conduct building walkthroughs to ensure cleanliness throughout the day.
  • Make ready each conference room prior to and after use.
  • Confirm conference room bookings and book conference rooms as requested.
  • Maintain tidy and cleanliness of the Caf throughout the day.
  • Perform opening and closing duties of the location.
  • Assist with ordering and manage stock of consumables as well as various office supplies as well as ordering and maintaining toiletries.
  • Maintain company standards and expectations of the appearance of the location.
  • Keep office fresh and maintained throughout the day.

    • Billing & Collections-

  • Assist with timely Billing process.
  • Assist with entering charges in Deskworks as needed.
  • Assist members with billing issues and / or questions.
  • Assist community Sales Manager with entire collections process to ensure all payments are made timely and any issues with non-payment is addressed prior to end of month with action required.
  • Perform collections upon billing after every bill run.
  • Address and collect on any rejected payments with 24 hours.

    • Qualifications :

  • Hospitality / Co-working space experience is helpful.
  • Practical solution finding individual who takes a hands-on approach and is driven to achieve results.
  • Any combinations of education, training or general experience in shared office space, commercial real estate, hospitality, co-working, leasing (commercial or residential), property management that would provide the sales background and knowledge base to perform efficiently of all expectations of the job.
  • HubSpot experience a plus.

    • Must haves :

  • An energetic team player with a positive personality.
  • Flexible, reliable, results-oriented, and self-motivated.
  • Excellent oral, written and presentation communication skills.
  • Fluent English (Spanish is a plus).
  • Basic computer skills and knowledge of basic IT.
  • Ability to multi-task and work efficiently in a fast paced environment.
  • Ability to take / provide constructive and positive feedback.
  • Ability to stand on feet for long periods of time.
  • Ability to operate a computer and monitor for long periods of time.
  • Must be in good physical condition and be able to lift over 50 lbs.

    • Compensation / Benefits :

  • Total Projected Compensation : Competitive pay
  • Hourly Rate : BOE
  • Commissions & Bonus potential
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    Community Coordinator • Orlando, FL, US

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