Call Center Agent

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITES

• Reports to Administrative Supervisor and Practice Administrator
• Greet patients, answer phones
• Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
• Scan insurance eligibility and document in patient account
• Distribute information and forms, either paper or electronic
• Populate new patient information into records and update information for existing patients.
• Scan documents into electronic health record as necessary
• Disclose information when required, using appropriate guidelines and following HIPAA regulations
• Perform routine straightening and cleaning of waiting room areas
• Attend staff meetings and complete mandatory in-service education / training
• Perform other duties or special projects as required or as assigned by management.

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