Director of Operations Planning & Analytics

Job Description

Job Description

Operations Planning & Analytics is an expansion of the function that currently looks to schedule and optimize the performance of MOO’s Manufacturing & Fulfillment facilities.

The Director will lead a team of planners and analysts and will report to the VP of Operations.

The newly created position of Director of Operations Planning & Analytics is tasked with driving a step change in MOO’s ability to leverage its facility by scheduling work across a diverse number of products and equipment, and identifying opportunities for performance improvement through data & analytics.

Initial efforts will be in understanding how equipment, staff, and demand interact in order to propose resource allocation and work sequencing to deal with probabilistic demand in an ecommerce-heavy environment where speed and quality of execution are highly valued by our customers.

Over time, this central analytics function for operations will work across the broader team to analyze data, uncover insights, and drive the strategy for future footprint, equipment, and process improvements. You will develop a deep understanding of the metrics and numbers that measure and drive performance, and will use this knowledge to provide actionable intelligence aligned with MOO’s strategic goals and values.

Occasional US <>

UK travel may be required.

The person we want :

MOO is brilliantly positioned for profitable future growth. In early 2023 we completed the relocation of our US production site to a much larger state-of-the-art facility which will allow the realisation of significant efficiencies and opens the door to future automation opportunities, as well as expanding what and how we manufacture. We have an exciting pipeline of new products as we continue to move well beyond the paper products that MOO was built on. This means that we are looking at a more complex operation than in the past, with the need to be able to scale processes to support growing volumes.

The ideal applicant for this role is a strategic thinker with a strong analytical background and a proven track record in identifying opportunities from data. You will previously have worked in an e-commerce, or similarly fast-paced, customer-focused environment. Ideally, one that has served both B2B and B2C audiences, with a special focus on operations (manufacturing, fulfillment, transportation, etc.). You are adept at working in cross-functional teams and possess excellent communication skills, enabling you to translate complex data into actionable strategies. You will have a keen eye for identifying operational opportunities, and being part of the team that has turned these opportunities into  actions with measurable impacts. If you thrive in fast-paced environments and are passionate about leveraging data to make informed business decisions then we would love to hear from you.

There is a lot going on, and the prospect of joining a company that is anything but business-as-usual will excite you. We need someone who can dig into and understand all aspects of the business. We need someone who is not afraid of complexity, is data-savvy, has an intuitive sense of what is important, and can distil complex and noisy information into recommendations and insights that they can comfortably present as findings and recommendations to C-level executives.

Responsibilities :

• Develop the playbook for day-to-day planning and scheduling of our global manufacturing & fulfillment facilities
• Compile and analyze large datasets
• Develop insights and reporting that assist with C-suite, senior leadership, and manufacturing decision making
• Collaborate with the Data Engineering team on improvements to existing data sources and development of new data sources to support business needs
• Work with stakeholders from across the Operations team to understand where they may have unmet dashboarding and / or reporting needs, assist with prioritisation and development of new dashboards
• Manage & develop the Planning & Analytics teamSupport the Commercial teams in Ops-enabled revenue growth opportunities

About you :

Framework Alignment : As a Director at MOO, these are the core skills and leadership traits we expect you to demonstrate. They guide how you will be evaluated in your role and are essential for success at this level.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.