City Desk Supvervisor II (Counter Sales Supervisor)

City Desk Supervisor II (Counter Sales Supervisor)

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Gaithersburg, MD.

Job Summary

Leads and supervises the day-to-day operations and employees of the City Desk in promoting sales and technical assistance. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States' products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure City Desk areas run efficiently and accurately.

Responsibilities

Essential Functions :

• Supervises City Desk staff to ensure sales goals are met and manages the performance of each employee.
• Develops standard operating procedures, guidelines, or checklists for City Desk area to ensure consistent, accurate and repeatable processes.
• Leads change management in City Desk area which may include training of City Desk staff, formal communications, or other corporate initiatives.
• Performs the appropriate SAP functions to assure City Desk runs as efficiently and accurately as possible.
• Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, technical assistance, Will Call, and other functions, as needed.
• Analyzes and acts upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Coordinates and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
• Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition, and procedures.
• Maintains reports including bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations, etc.
• Informs proper departments of "stock outs", inventory discrepancies and other inventory problems or concerns.

Non-essential Functions :

Qualifications

Skills and Abilities

Physical Requirements

Lift and carry requirements (weight and frequency) : Occasionally 0 33% Frequently 34 66% Continuously : 67 100%

Physical Activity

Frequency at which you would do the following in a typical day :