Director of Client Success

A company is looking for a Director of Client Success (Delivery) - West Coast.

Key Responsibilities

Own delivery and outcomes for a multi-account portfolio including scope, schedule, budget, quality, and risk

Grow the business through solution-led expansions and renewals in collaboration with sales partners

Activate AI Build initiatives, manage AI readiness, and scale pilots into production

Required Qualifications

10+ years in client delivery or engagement leadership within digital engineering or consulting

Proven experience in portfolio ownership and driving client value

Hands-on experience with AI-enabled initiatives and familiarity with AI SDLC practices

Strong executive presence with CXO stakeholders and commercial acumen

Fluency with delivery and reporting tools such as Power BI or similar