Senior Customer Success Manager

Job Description

Job Description

LevelData Career Opportunity : Senior Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters : their learners.

About Us : At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

Role Overview : As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking :

GRR and NRR Impact : You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.

Results in State DOE or Large-Scale Environment : You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart.

SaaS Implementation Leadership : You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts.

Qualifications :

• Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
• Proven track record of achieving GRR and NRR targets
• Experience working with state-level education systems or large-scale data environments
• Familiarity with SaaS implementation processes

Why Join LevelData?

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.

All positions are subject to background evaluations and a pre-employment drug screening.