Sales Operations Support Manager

Job Description : Operation Support for IT Value-added Reseller

Company Description

The Root Group provides expert-level professional services for the design, implementation, management, and support of mission-critical IT infrastructure with a strategic focus on the renewable energy market. With over 30 years in the IT reselling and consulting business, we deliver best-in-class products and high-quality technical solutions. Our services encompass assessments, installations, troubleshooting, and managed services. Our expertise spans servers, storage, networking, virtualization, and security, covering requirements analysis, architecture, design, deployment, and management.

As a small company with strong growth opportunities in the renewable energy industry, Root Group has a supportive and positive culture that encourages curious and motivated employees.

Role Description

This is a hybrid role located in Broomfield, CO, with some work-from-home flexibility. The Operations Support role for Root Group will include generating customer product quotes and support equipment renewals based on input from Account Managers who provide hardware and software configurations along with pricing and support parameters. Root Group operations include product ordering and tracking for multiple vendors as well as consulting service support.

In addition, this role will include Executive Admin support of Root Group’s President and expand into project coordination and management over time.

Responsibilities

• Provide timely and accurate response to quote requests from Account Managers by working with multiple tools and vendors.
• Ordering and tracking product shipments
• Creating and maintaining documentation
• Providing project support initially, leading to project management responsibilities
• Acting as an Executive Assistant to the President of Root Group.

Qualifications