Banking Customer Team Lead $30 / HR - HYBRID

Position Summary

Seeking a highly motivated and customer-focused Business Team Specialist I to join our Business Services Team. This team supports our business and commercial banking clients via phone and email, providing assistance with deposit and loan products, online banking, and cash management services. The ideal candidate will have a strong foundation in banking, exceptional customer service skills, and the ability to independently resolve complex issues in a fast-paced environment.

Key Responsibilities

Deliver high-touch, white-glove service to business banking clients.

Support business online banking platforms and troubleshoot access issues.

Handle a wide range of inquiries related to deposit accounts, lending products, ACH, wire transfers, and remote deposit capture.

Respond to internal and external email inquiries with professionalism and clarity.

Resolve complex customer issues independently and de-escalate concerns effectively.

Collaborate with internal departments to research and resolve client issues.

Monitor inbound call queues, email queues, and offline work queues.

Assist with training, documentation, and testing of new products and procedures.

Maintain accurate records and follow up with clients as needed.

• Pay and Benefits

The pay range for this position is $28.00 - $30.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Wakefield,MA.

• Application Deadline

This position is anticipated to close on Oct 29, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.