Customer Support Enablement Lead
VirtualVocationsJamaica, New York, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Enablement Lead.
Key Responsibilities
Own and execute the 6-week onboarding program for new support hires, ensuring engaging and relevant sessions
Collaborate with the GTM Support Enablement Manager to identify ongoing training needs and co-develop training initiatives
Design scalable learning paths and use enablement tools to deliver and track training programs effectively
Required Qualifications
6+ years of experience in customer support, enablement, or training roles
SaaS industry experience is required
Proven ability to lead live in-person facilitation and instructional delivery
Strong experience using enablement or learning tools such as LMS and Google Suite
Bilingual in Spanish and English
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Customer Support Lead • Jamaica, New York, United States
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