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Part Time TAMS Telephone Interviewer

Part Time TAMS Telephone Interviewer

Advanced Behavioral Health, IncCT, US
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POSITION SUMMARY :

The telephone interviewer conducts activities associated with the collection of data from caregivers

receiving various services, such as MST. This position will represent ABH® and its services in a

positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.  Bilingual skills (Spanish / English) required;

DUTIES AND RESPONSIBILITIES :

  • Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
  • Conduct surveys in accordance with preferred interviewing practices;
  • Completion of surveys on-line or manual entry of data after the measure is administered;
  • Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
  • Generate reports as required;
  • Staff the toll-free TAM dedicated phone line;
  • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Performs other tasks / responsibilities as required to support the business operations.

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS :

  • Associate’s Degree required;
  • 1 year customer service / administrative work experience required;
  • Attends annual Conflict of Interest training.

    • KNOWLEDGE / SKILLS / ABILITIES :

  • Excellent organizational skills;
  • Bilingual skills (Spanish / English) required;
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Strong written and verbal communication skills required.
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    Interviewer • CT, US