Epicor Analyst - Ticket Support

Job Description

Job Description

We are looking for an experienced Epicor Analyst to join our team in Madison, Wisconsin, on a Contract-to-Permanent basis. In this role, you will collaborate with cross-functional teams to ensure the optimal performance of Epicor ERP systems and provide exceptional support to end users across multiple sites. This position is ideal for a proactive problem-solver who excels at translating technical concepts into business solutions.

Responsibilities :

• Provide expert-level support for Epicor ERP systems, ensuring seamless operation for over 500 end users across multiple locations.
• Collaborate with stakeholders to gather, analyze, and document business requirements, aligning them with system capabilities.
• Develop and maintain customizations within Epicor to meet specific business needs.
• Create and manage detailed reports using Excel and database queries to support decision-making processes.
• Act as a liaison between technical teams and business users, ensuring clear communication and understanding.
• Configure, test, and deploy system updates and enhancements to optimize functionality.
• Troubleshoot and resolve technical issues promptly to minimize disruptions to business operations.
• Deliver training and support to end users, empowering them to utilize Epicor systems effectively.
• Contribute to API development and integration efforts to enhance system interoperability.
• Ensure adherence to best practices in configuration management and system documentation.
• At least 5-7 years of experience working with Epicor ERP systems.
• Demonstrated ability to provide excellent customer service and support for a large user base.
• Strong skills in creating and managing reports using Excel and database tools.
• Proven ability to bridge technical concepts and business needs effectively.
• Experience with client-side scripting and system customization.
• Knowledge of configuration management and API development.
• Familiarity with Salesforce development is a plus.
• Excellent communication and problem-solving skills.