Lead Service Technician (Fire)

Job Title

This position is responsible for providing vision, leadership and direction for the fire service business in the local district office. Responsibilities include supervising fire / sprinkler / suppression service inspectors / technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the Fire Service business, including embracing the company programs, identification of life safety deficiencies and recommendations.

In addition to supporting and overseeing inspections, the supervisor will be called upon to directly perform inspections themselves. This further highlights the dynamic nature of the position, which can involve a range of responsibilities beyond inspections and is subject to change without notice.

How you will do it :

• Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.
• Customer Satisfaction : Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service.
• Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
• Productivity Improvement : Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing management tools and practices.
• Safety Compliance : Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete, and up to date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.
• Perform scheduled inspections.

What we look for : Required :

Preferred :

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.