OPS - SENIOR CLERK - 36900028 1

Ops - Senior Clerk

This position is a sales and marketing support position and is responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks. This position may require travel, and the incumbent must possess and maintain a valid driver license.

Essential Duties :

• Each employee is expected to be knowledgeable of the Lottery's Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Greets players in a courteous and professional manner, in person and by phone.
• Answers questions and provides information on how to play all Lottery games.
• Assists players by responding to questions relating to prize validation and payments.
• Serve as a customer service representative for calls made to the district office.
• Pay / validation operator and assists players in completing claims in prizes greater than $599.00.
• Primary or secondary ticket sales redemption.
• Validates and processes claims and pays prizes.
• Performs daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Secondary to complete district weekly settlement package.
• Assists with general banking including making bank deposits.
• Maintains an accurate inventory of all Lottey merchandise items issued to the district office, and accurately records all transactions to appropriately account for these items as prescribed by established policies and procedures.
• Performs monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Primary for issues / returns, receives, sorts and stores promotional merchandise which requires moving up to 50 lbs.
• Performs warehouse related duties including shipping, receiving and organizing which may require moving up to 50 lbs.
• Compiles and analyzes data for administrative decisions.
• May occasionally be required to review and process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), NSFs and maintains retailer files in the district office.
• Performs routine clerical duties including answering and routing telephone calls, establishing and maintaining office filing systems.
• Process and / or ship full / partial book returns.
• Processes fleet paperwork and maintains service records, coordinates maintenance and performs monthly fleet inspections for the district office.
• May occasionally be required to prepare, audit, track, and maintain records of travel expenses related vouchers.
• Creates or updates reports as directed.
• Develop and update district flyers.
• Maintains documentation / files for fax machine.
• Promotes and sells Lottery tickets.
• Participates in sales events, which may include the set-up and break-down of promotional events which will require moving promotional display items and equipment up to 50 lbs.
• Reviews and coordinates implementation of statutes, rules, regulations, policies, and procedures.
• May occasionally be required to process, track, and maintain pending Lottery purchase requisitions; perform purchase related tasks.
• Performs special assignments, research, and report preparation.
• Operates motor vehicle as required to fulfill the duties of the position, which may include overnight trips.
• Perform other duties as assigned by management.
• Ensures compliance with all applicable rules, regulations, policies, and procedures.

Knowledge, Skills, and Abilities :

Other Job-related Requirements :

Chapter 24, Florida Statutes