Customer Service Manager

Job Title : Customer Service Manager

Location : Near Carson, CA

Employment Type : Direct Hire

Salary Range : $115,000 – $125,000 annually

LHH is seeking a dynamic and experienced Customer Service Manager to lead a high-performing team in a fast-paced, customer-centric environment. This role oversees both a busy call center and a retail center, driving excellence in customer experience, team development, and operational efficiency.

Key Responsibilities

• Lead a team of 11–14 Customer Service Representatives and 1 Supervisor
• Manage inbound call operations using a dialer system
• Navigate high-volume periods, especially during peak times like the start of the month
• Oversee the Downtown Retail Center, open 7 days a week
• Ensure flexible scheduling and adequate coverage
• Design and implement training programs focused on care and customer service
• Champion a culture of continuous improvement and staff development
• Serve as an internal advocate for customer experience excellence
• Partner with other departments to gather and act on customer feedback
• Collaborate with fellow managers to support organizational changes
• Drive enhancements in technology systems and dashboard development
• Establish and monitor KPIs to measure team performance and customer impact

Qualifications

Equal Opportunity Employer / Veterans / Disabled

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