Senior Guest Service Center Agent????????

Telecommunication Manager

Develops and implements procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

Manages and monitors the operation of all equipment's, software, hardware and ensures all units are working and installed properly

Ensures all telecommunication equipment's are covered by the correct maintenance contract and the preventive maintenance is performed

Maintains up to date list of all telecommunication equipment

Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

Directs, supervises and coordinates the activities in Telecommunication department

Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

Investigate and report software problem to Vendors, coordinates interface problem solving with the hotel System Manager

Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

Works with Superior and on manpower planning and management needs

Investigate complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.

Able to read and write English

Proficient in the use of Front Office System

1 year experience in customer service or switchboard operator.