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Level 2-3 Technician

Level 2-3 Technician

ItConNew York, NY, US
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Job Description

Job Description

Key Responsibilities

  • Daily time entry accounting for at least 80% of hours clocked in.
  • Maintain and update technical documentation in IT Glue .
  • Assist and guide Jr. Engineers on troubleshooting steps; serve as an escalation point for service tickets.
  • Configure and manage Windows Server :
  • File, print, and remote access services.
  • File permissions, event logs, backups / restores.
  • Administer enterprise email applications (Exchange / Office 365) :
  • Add / remove users and groups, configure permissions, aliases, and forwarding rules.
  • Install, configure, and troubleshoot :
  • MS Office Suite applications.
  • Standard POP, SMTP & Exchange clients (including Outlook).
  • Workstation hardware (video cards, NICs, sound cards, drives, PDAs).
  • Network configuration & troubleshooting :
  • TCP / IP, DNS, VLANs, routing, firewalling.
  • Routers, firewalls (SonicWALL, FortiGate), wireless technologies.
  • Switches, hubs, patch panels, and network node connectivity.
  • Support and troubleshoot Citrix & Windows RDP environments.
  • Perform data backup and recovery ; maintain corporate antivirus and VPN connectivity.
  • Provide accurate time estimates for tasks and ensure complete resolution.
  • Maintain a professional, client-focused approach—no problem is considered too small.

Knowledge, Skills & Abilities

  • Strong ability to communicate technical concepts clearly to non-technical audiences.
  • Able to work independently while being a supportive team player.
  • Willingness to learn new technologies quickly through self-study and practice.
  • Detail-oriented and able to perform technically complex tasks accurately.
  • Capable of handling stressful situations professionally.
  • Proactively seeks assistance when needed without overburdening others.
  • Enjoys sharing knowledge and contributing to team success.

    • Qualifications

  • Required :
  • CompTIA A+ certification.
  • Valid driver’s license.
  • Minimum 2 years of IT experience (hardware, software, networking, security).
  • Preferred :
  • Network+, Security+, MS-900 or AZ-900, MCP, CCNA / CCDA / CCNP, Project+, Apple certifications.
  • 2+ years’ experience with VLANs, routing, firewall support, server hardware (CPU / RAID / SCSI), mobile messaging tech.
  • 5+ years’ experience in an MSP environment (for senior-level consideration).
  • Experience with Citrix & Windows RDP environments.
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