Customer Experience Specialist

A company is looking for a Customer Experience Representative who is passionate about the collecting hobby and knowledgeable about the platform.

Key Responsibilities

Engage with collectors through chat, email, and phone support to provide assistance on auction processes and card valuations

Handle complex account inquiries and resolve issues with empathy

Document customer interactions and collaborate with cross-functional teams to improve service quality

Required Qualifications

Familiarity with the platform and active user status

Active collector in the sports and collectibles industry

1-2+ years of professional experience

Proficiency in customer service software and ticketing systems

Ability to multitask and manage time effectively in a fast-paced environment