Clinic Training Lead

Clinic Training Lead

We are Southwest Allergy & Asthma Center and we are looking for a Clinic Training Lead for our six locations in Dallas!

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple : to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Locations : Allen, Frisco, Plano, Murphy, McKinney, and Denison

The Clinic Training Lead (CTL) plays a crucial role in ensuring excellence in customer service and high-quality clinical care and ensures all clinical team members create positive and compassionate experience for patients. The CTL works closely with leadership to maintain smooth operational workflows, thinks creatively to solve problems in a productive way, and ensures policies and procedures are followed to achieve key operational and clinical outcomes. The CTL fosters teamwork and a spirit of collaboration across the practice and embodies our mission and vision. Utilize instructional design principles, learning materials, and training healthcare professionals, often collaborating with subject matter experts to ensure accuracy and relevance to clinical practice; key duties include needs analysis, eLearning modules, facilitating training sessions, and evaluating the effectiveness of training programs to identify areas for improvement and competency.

Maintain subject matter expertise (SME) in all systems utilized within practice operations (i.e. EMR) and work with other SMEs to identify the audience's training needs, define learning objectives and develop course content & materials.

Leverage expertise in adult learning principles, instructional design models, and best practices for creating effective learning experiences.

Utilize learning management systems (LMS) and other tools / modalities to design and develop live training, online learning modules, training guides, and supporting training materials for employees;

Manage training delivery, track progress, and provide accessible learning experiences.

Design and develop comprehensive training curricula aligned with healthcare regulations and best practices, including new hire orientation, continuing education, and clinical skills training.

Develops, delivers and maintains engaging training materials across various modalities and learning management systems, focusing on both efficiency and safety.

Facilitate employees' acquisition of knowledge, skills and competencies in an effective and appealing manner across a variety of specific and general business topics via instructor-led training sessions, virtual training sessions, and blended learning programs, adapting delivery methods to different learner needs.

Ensure operational needs are being met through appropriate training of clinical and clerical staff with the goal of ensuring efficient, standardized workflows across the enterprise, while providing high-quality care for our patients.

Conduct thorough analysis of healthcare staff training needs to identify knowledge gaps, skill deficiencies, and compliance requirements.

Create assessments (knowledge checks, skills demonstrations, case studies) to evaluate learner comprehension and competency development.

Monitor training effectiveness by collecting feedback from learners and stakeholders, analyzing data to identify areas for improvement and update training materials accordingly.

Provide leadership and guidance to practice level trainers and staff.

Work with cross-functional teams, stakeholders and colleagues in a spirit of cooperation and teamwork to further support the mission, vision and values of Allergy & ENT Associates.

Ability to manage multiple training projects simultaneously, achieving established performance goals, meeting deadlines and adhering to budgets.

Serve as a role model and go-to resource for clinic staff, promoting a culture of continuous learning and improvement.

Coordinate and conduct orientation, onboarding, and ongoing training programs.

Maintain up-to-date knowledge of practice operations EMR and other systems, workflows, and policies and procedures to effectively maintain and deliver training.

Knowledge of principles and processes for providing excellent customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external stakeholder satisfaction.

Responsible for training hubs and ensuring that training equipment and materials meet trainee needs.

Regularly assess and identify the educational needs of staff and arrange in-service training accordingly.

Educational resource for clinical team leads, front office coordinators and leadership, ensuring adherence to quality standards, compliance, and efficiency in patient care.

Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy, and cost efficiency as pertaining to patient care needs at clinic locations.

Ensures training and compliance with HIPAA policies and procedures.

Continues professional self-development and continuing education classes as defined.

Travel to practices and markets throughout enterprise as needed for specialized training / assessment.

The Clinic Training Lead should have a Bachelor's Degree preferred, current RN or LVN License preferred, and required : 2+ years of direct healthcare training experience. Knowledge & application of adult learning principles, instructional design models, and best practices for creating effective learning experiences. Working knowledge of Learning Management Systems (LMS), eLearning authoring tools, video editing software, and other learning content tools. Experience with SCORM standards & program calls a plus. Familiarity with healthcare terminology, clinical procedures, and regulatory compliance requirements. Ability to write clear, concise, and engaging training materials, including scripts, storyboards, and eLearning content. Excellent verbal and written communication skills to effectively present and deliver content to adult learners. Proficiency in Microsoft Productivity Suites (Office / Office 365). Experience in practice management systems, electronic medical record systems and other clinical platforms leveraged in the healthcare setting. NextGen experience a plus.

Safety and Confidentiality : Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respect and maintain patient confidentiality. Use CPR skills when necessary.

Organization : Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

Professional Maturity : The ability to separate emotions from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

Time Management : Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Interpersonal Communication : Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.

Communication : The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands : Anticipate lifting 20-25 pounds in any given day. Lifting up-to 40-50 pounds may occasionally be required, depending on the specific style or type of care provided. In the performance of certain patient care tasks, the Clinic Training Lead may be expected to have sufficient manual dexterity in order to safely perform various skills and techniques. Tasks and expectations may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and / or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy. Well-lighted, heated and / or air-conditioned indoor clinic office settings with adequate ventilation; Moderate noise (examples : business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; travel to other clinics will be required.