Temporary Sales Associate (Vero Beach)

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales AssociateJobDescription

The Sales Associate role is an integral part of the store's overall success and efficiency : demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving apositive, lasting impression.

SALES FLOOR :

Understands organizational objectives and makes decisions thatalign with Company priorities

Takes ownership and is committed to delivering results, whileremaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

Creates short- and long-term strategies to achieve personalmetrics and performance goals

Takes ownership of personal survey results and creates plans toimprove and overcome areas of opportunity

Represents Coach as a brand ambassador

Demonstrates Coach's Selling and Service expectations at alltimes

Understands changes in local market with potential impacton business performance and supports the execution oflocal sales strategies and tactics

Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productiverelationships with customers

Creates positive impressions with customers by bringing bestself to work through attire consistent with Coach's Guide toStyle

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge ofcompetition.

Provides in-depth product knowledge, including features,benefits, current offerings, and overall product value.

Remains aware and is clearly able to communicate currentpricing and promotional strategy to customers.

Discusses product features and builds the sale by leveragingcross-selling skills and abilities.

Cross-sells and encourages beneficial product add-ons that relateto the customer's shopping needs

Sensitive to customers' needs and tailors approach by readingcues

Attends to the unique and individual shopping needs of eachcustomer.

Works with multiple customers simultaneously and breaks awayas appropriate

Follows up with customers consistently and genuinely toinfluence / close the sale

Flexes personal selling techniques to contribute to overall storefinancial results

Builds lasting and loyal relationships with customers

Leverages Coach's tools and technology to support relationshipbuilding and clienteling efforts

Creates enthusiasm and positivity for a shared vision and mission

Promotes and endorses a team selling environment

Fosters an environment of teamwork, trust and collaboration withinternal and external customers

Remains solution oriented; is adaptable and flexible to changingbusiness and store needs

Welcomes feedback and adapts behaviors as appropriate

Maintains a calm and professional demeanor at all times

OPERATIONS :

Ensures all daily tasks are completed without negativelyimpacting service or Coach standards

Completes daily operational tasks including maintaining store(sales floor and backroom), cash wrap and visualmerchandising to Coach standards consistently and in a timely manner

Maintains a clean and tidy selling floor at all times

Adheres to all applicable retail policies and proceduresincluding POS, Operations and Asset Protection procedures

Replenishes inventory on sales floor as needed

Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strongorganizational standards as it relates to product both in thestockroom and on the sales floor.

Supports cash-wrap when needed to process purchases, returns,and exchanges.

Efficiently processes customer transactions : Purchase, Return,Exchange, Found Order etc.

Effectively helps to prepare store by organizing functionalareas, performs routine cleaning, maintains strongorganizational standards and maintains visualmerchandising expectations.

Competencies required :

Drive For Results : Can be counted on to exceed goalssuccessfully. Is consistently one of the top performers.Very bottom line oriented. Steadfastly pushes self andothers for results.

Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind.Establishes and maintains effective relationships withcustomers and gains their trust and respect.

Creativity : Comes up with a lot of new and unique ideas.Easily makes connections among previously unrelatednotions. Tends to be seen as original and value-added inbrainstorming settings.

Interpersonal Savvy : Relates well to all kind of people up down and sideways. Inside and outside the organization. Buildsrapport. Builds constructive and effective relationships. Usesdiplomacy and tact. Can diffuse even high tension situationscomfortably.

Learning on The Fly : Learns quickly when facing newproblems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

Perseverance : Pursues everything with energy, drive and aneed to finish. Seldom gives up on anything beforefinishing, especially in the face of resistance or setbacks.

Dealing with Ambiguity : Can effectively cope with change. Canshift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Cancomfortably handle risk and uncertainty.

Additional Requirements

Experience : 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degreepreferred.

Technical : Knowledge of cash register systems, basic computerskills (including the ability to use iPad / laptop, Mobile POS andInternet), utilize walkie talkie, understand and read price andproduct release sheets.

Physical : Ability to execute at a fast pace. Ability to communicateeffectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product / cartons up to 50 pounds to processproduct shipment / transfers

Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, includingnights, weekends, and holidays high retail traffic and sales daysincluding but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of allperformance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equalopportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basisprohibited by applicable law. Visit Coach at www.coach.com.

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving