GENERAL MANAGER

General Manager Position

As a General Manager, you will oversee the entire shop, including sales, production, and human resources. You will also have the privilege of developing other Krispy Kremes. General Managers set the tone for an enjoyable and efficient environment! They also have a great understanding of our delicious doughnuts and production processes.

What Will You Do?

Guest Services

Not only should our guests be satisfied, they should be wowed. It's up to you as the General Manager to set the tone for this and serve as a role model to the team. You will know how to handle difficult situations in a professional way within the shop. You'll make sure our doughnuts are being prepared and served in the best way possible. You'll supervise and observe all shop operations, making sure everything is great condition, especially when opening and closing the shop.

Sales

Work closely with your District Manager to achieve your shop's business plan objectives and profitability. You'll lead the sales programs, which includes Hot Light times, retail sales, fundraising and special event sales days.

Production / Equipment / Safety and Sanitation

Discover ways to maximize efficiency in daily production to improve the shop's performance. You also will understand quality control procedures and coordinate doughnut production schedules. You'll inspect and assess any production / equipment issues, and you'll promote safety, keeping the highest level of cleanliness too.

Grow the team

Develop and encourage our employees- this includes hiring, interviewing, training, supervising, scheduling, giving performance feedback, and firing if necessary. Build a productive and energetic team!

Accounting

Manage income and expense budgets (Accounts Payable / Receivable), and report sales and other important information.

Leadership

Lead your team to success! This can be done by modeling company standards, expressing efficiency, organization, and communication.

On The Move

Be willing to help our team members and other employees with our sweet treat in any way possible! This could include carrying or lifting boxes up to 75 pounds, boxing up doughnuts, or sweeping and cleaning the shop. You'll also track orders and make sure they're filed correctly so they can be filled. You might need to do periodic travel, so make sure you've got that driver's license!

What Should You Have?

You are at least 21 years old and have at least a high school diploma or GED. You always demonstrate leadership, which includes great organizational and communication skills too. You have a joyful charisma, strong enthusiasm, and enjoy interacting with our guests. You have a basic knowledge of computer office technology, and you know about sales, management, production, and customer service. You are adaptable and creative- understanding how to navigate lots of situations that may crop up in our shops. You are flexible to work on weekends- our sweet treats are served every day!

NY ONLY : Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.