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Customer Service Call Center

Customer Service Call Center

MoonSe IncBaton Rouge, LA, US
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Job Description

Job Description

Benefits :

  • Opportunity for advancement
  • Signing bonus
  • Training & development

We're looking for an enthusiastic and customer-focused individual to join our team as a Call Center Customer Service Representative . In this role, you will be the first point of contact for our customers, providing essential support and ensuring a positive experience with every interaction. If you enjoy problem-solving, thrive in a fast-paced environment, and have a passion for helping people, we encourage you to apply!

Key Responsibilities

  • Handle Inbound and Outbound Communications : Efficiently answer a high volume of incoming calls, and in some cases, make outbound calls to follow up with customers.
  • Provide Exceptional Customer Support : Address customer inquiries, resolve complaints, and troubleshoot issues regarding our products and / or services with professionalism and accuracy.
  • Process Information : Accurately enter and update customer information, details of inquiries, and resolutions into our CRM (Customer Relationship Management) system.
  • Problem Resolution : Identify, research, and resolve customer issues in a timely manner, escalating complex problems to the appropriate internal teams when necessary.
  • Product Knowledge : Maintain a deep understanding of our company's products, services, and policies to provide accurate information.
  • Meet Performance Metrics : Consistently meet or exceed established performance goals for call handling time, first-call resolution, and customer satisfaction (CSAT) scores.
  • Adherence to Procedures : Follow all company policies and procedures to ensure compliance and consistency in service delivery.

    • Qualifications

    Required

  • Education : High school diploma or equivalent.
  • Communication Skills : Excellent verbal and written communication skills with a professional and friendly telephone demeanor.
  • Problem-Solving : Proven ability to listen, empathize, and quickly diagnose and solve customer issues.
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    Call Center Customer Service • Baton Rouge, LA, US

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