Associate Technical / Customer Support Specialist (Indianapolis)

Associate Technical Support Specialist

Our client, a world leader in diagnostics and life sciences, is looking for an Associate Technical Support Specialist based out of Indianapolis, IN (Training / Meetings Onsite and work will be remote).

Job Duration : Long Term Contract (Possibility Of Getting Converted To Fulltime / Extended)

Pay Rate : $24 / hr on W2

Hours - 2nd Shift (2pm-10pm), rotating weekend shifts, subject to change based on needs of customers. (Training hours will vary based on hours of trainer, could be 1st or 2nd shift, training on average lasts 2 weeks) Location : Indianapolis - Hybrid (Training / Meetings on site, Majority of work hours at home)

As an Associate Technical Support Specialist you will serve as a support liaison between clients and our customers. This role supports customers in both the United States, United Kingdom and Ireland.

Responsibilities :

• Answers overflow customer calls 24 / 7 / 365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.
• Answers all after-hours, weekend, and holiday calls for the UK / Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer
• Perform after-hours dispatching, engaging with field personnel nationwide
• Maintaining records in accordance with Quality and FDA requirements.
• You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.

Company Benefits : Medical, Dental, Vision, Paid Sick leave, 401K

If interested, please send us your updated resume at hr@dawarconsulting.com / akansha@dawarconsulting.com