Computer Sales & Customer Service Rep - Online - 4 Day Work Week

Join the XOTIC PC Customer Service & Sales Team

Turn Your Passion for Tech Into a Career You'll Love

Are you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At XOTIC PC , we're looking for motivated, friendly, and tech-savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters.

About Us

Since 1999, XOTIC PC has been a leader in custom gaming desktops, high-performance laptops, and professional workstations. We don't just build PCs - we build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family.

What You'll Be Doing

This isn't your typical call center gig - you'll be helping real customers, solving real problems, and making real impact.

Guide customers through their buying journey - from first questions to final builds

Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality

Recommend the perfect systems for gamers, creators, and professionals

Multitask across multiple active conversations while maintaining accuracy and focus

Work efficiently through support tickets so customers get fast, clear, and helpful answers

Use tools like ChatGPT and AI assistants to improve speed and solution quality

Collaborate with a team that lives and breathes tech and customer excellence

Why You'll Love Working Here

4-Day Work Weeks (Mon-Fri, outside of peak holiday season)

Unlimited Vacation - trust-based time-off policy

Regular Team Lunches, Events & Giveaways

Employee Discounts on high-end gear and systems

Casual Dress Code - jeans, hoodies, game tees welcome

Career Growth opportunities in support, sales, marketing, or operations

A work culture driven by passion, innovation, and performance

What We're Looking For

A strong passion for technology, gaming, or high-performance PCs

Ability to multitask effectively across support channels without losing quality

Excellent communication skills - written and verbal

Focused work ethic - you follow through on issues and move on efficiently

Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction

Confidence using AI tools like ChatGPT to support customers

Typing speed of at least 40 WPM

High school diploma or equivalent - must be 18+

Local to Lincoln, NE - this is an on-site role

Bonus Points If You Have :

2-4 years of customer service or phone-based sales experience

Familiarity with CRMs or customer service platforms

Experience helping others with gaming setups or computer builds

Want to Stand Out?

Record a short (2-min max) video intro and tell us :

Who you are

Why you're a great fit for this role

What makes you passionate about gaming or tech

Send it to or share an unlisted YouTube or Instagram link (don't forget the application too!).

Benefits & Perks

401(k) with employer matching

Health, dental, and vision coverage

Aflac loss-of-pay insurance

• 4 Day work week Monday - Friday (Mon-Fri, outside of peak holiday season)

Unlimited vacation

Employee discounts

A close-knit, forward-thinking work environment where your input matters

Apply Today - Build Something Awesome with Us

At XOTIC PC, you're not just another employee - you're part of a team that's shaping the future of performance computing . If you're ready to deliver great customer experiences, master multitasking, and use tech like ChatGPT to help people faster - this is your next move.

Apply now and let's power up together.

Job Posted by ApplicantPro