Donor Care Coordinator

Donor Care Coordinator

The Donor Care Coordinator plays a critical role in providing timely, accurate, and personalized support to CURE donors. This full-time position ensures donations are processed and acknowledged with excellence while also contributing directly to donor retention and satisfaction through outreach and stewardship activities.

This role is relational and detail-orientedresponsible for executing the systems that support mass and monthly donor engagement while also connecting personally with donors through phone calls, handwritten notes, and other touch points. The Coordinator monitors donor behavior and ensures individuals are receiving the appropriate journey experience based on their segment (mass, monthly, mid-level).

Key Responsibilities :

1. Gift Processing & Acknowledgments

• Accurately enter and process donations in the CRM with timely and personalized acknowledgments
• Prepare thank-you letters, tax receipts, new donor packets, and milestone communications (anniversaries, first gift follow-ups, etc.)
• Ensure all gifts are properly coded, reconciled, and documented

2. Donor Outreach & Relationship Stewardship

3. Donor Journey Oversight

4. Campaign Execution & Fulfillment

5. Donor Care Management

6. Team Collaboration & Special Projects