HVAC Dispatcher / Admin

Job Description

Job Description

Benefits :

• Competitive salary
• Health insurance
• Paid time off
• Vision insurance

About Us

A local HVAC company out of Addison who believes that fostering a family atmosphere has been integral in

providing the best quality services for our clients. To help continue this tradition, we are hiring a

dispatcher to join our team of experienced technicians and provide outstanding customer service.

Our dispatcher will be responsible for managing client appointments, troubleshooting customer

inquiries, and tracking technician job progress throughout the day. HVAC experience is not

necessary but highly regarded, as we are looking for an organized and detail-oriented individual who can ensure all

jobs are completed efficiently and on time. HVAC would be a huge plus! If you think you'd be a

great fit for this dispatcher / CSR position, please apply today!

Looking to hire ASAP.

GREAT COMPANY WITH A FOCUS ON GROWTH AND ADVANCEMENT!

Benefits

Flexible scheduling to support work-life balance (8am-5pm or 8 : 30am-5pm)

Competitive compensation with career advancement opportunities

Medical, Dental & Eye insurance (up to 75% employer-paid via BlueCross / BlueShield)

Profit Sharing Plan

7 paid holidays annually; paid vacation time

Paid training and professional development

Employee Discount Program

Weekly paychecks and paid overtime pay

Requirements

High School diploma or equivalent

Minimum 3 year of office-based customer service experience

Experience with a multi-line phone system

Proficiency in Microsoft Office, Outlook, and Gmail

Willingness to learn Service Titan (huge plus) and other HVAC software

Outstanding interpersonal skills a positive, team-oriented attitude

Ability to work under pressure and maintain professionalism

HVAC industry knowledge is a plus but not required

Job Description & Responsibilities

Answer inbound calls on a multi-line phone system; transfer inquiries appropriately

Accurately convey information about our services and gather customer details (including

lead source)

Schedule all service calls and APC / CMA appointments in Service Titan

Verify technician checkout, email addresses, payments, equipment availability, and job

summaries

Ensure filters, belts, and other parts for Service Agreement visits are stocked in shop ahead of

appointments

Maintain daily timesheets and submit by Wednesday midday

Order office supplies and coordinate Sams Club orders for water and snacks

Sort incoming mail; forward payments and invoices to the Office Manager

Participate in ongoing training for professional development

Perform additional administrative duties as assigned by management

Compensation : $20.00 - $25.00 per hour (Definitely negotiable for the right candidate)