Night Audit - The Eddy Taproom & Hotel

Front Desk Agent

Provide friendly, efficient, and hospitable service at the front desk. Provide efficient and friendly check in and check out service. Run the night audit process through the PMS system.

Responsibilities

Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests. Verify and swipe credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and / or house accounts as needed. Retrieve messages, mail, and facsimiles for guests as requested. Research and perform revenue audit function. Upon completion of audit, input information into general ledger system. File paid invoices in night audit packs. Research and respond to charge inquiries on a timely basis. Send copies of guest folios on a timely basis via fax or mail. File registration cards in suite number order. Notify guests of incoming faxes using the message function on the computer.

Qualifications

High school graduate. One year accounting experience. Fluency in job related English, both verbal and non-verbal. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers).

• Flexibility and Availability - this is a demanding business and we look for team members who are available that can be flexible and understanding with hours, shifts, holidays, weekends, and workload expectations
• Experience - previous hotel experience preferred
• People Person - we expect each of our team members to be warm, engaged, and friendly with guests ensuring they receive a personable and positive experience
• Great Communicator - providing amazing experiences requires the ability to understand and communicate fluently in English both verbally and through legible writing
• Team Player - having a group mindset, dedication to the goals of the team and hotel, ability to work well with others, and willing to own the job and tasks at hand
• Passion - to go above and beyond, serve others, and do all things with excellence

We offer a competitive benefit package for full-time, regular team members that includes : group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off / sick time and are proud to offer participation in a 401(k) plan with a company match!

Pay $19 - $21 / hr

#TheEddy