Customer Support Analyst II

A company is looking for a Customer Support Analyst II - Automation.

Key Responsibilities

Serve as the primary contact for customers via phone, email, and web portal, addressing their inquiries and issues

Collaborate with team members and departments to develop effective solutions for customer problems

Utilize Salesforce to document customer interactions and contribute to the Customer Support Knowledge Base

Required Qualifications

BS / BA degree in computer systems or related fields, relevant technical certification, or over one year of experience in customer support for software or business applications

Ability to thrive in a fast-paced, collaborative environment

Professional demeanor and positive attitude

Self-directed with a proactive approach to improvement opportunities

Flexibility to work 8-hour shifts within specified Customer Care Center hours and participate in on-call rotations